qjok Frequently Asked Questions

Creating a qjok account takes under two minutes. Go to qjok.org, tap the registration link, and enter your mobile number, a secure password, and your date of birth. You must be 21 or older to register. After submitting, you will receive a one-time verification code by SMS to confirm your number. Once verified, your account is live and you can make your first deposit via bKash, Nagad, or Rocket right away.

qjok accepts a valid National ID (NID) card, passport, or driving licence for identity verification. You will also need to submit a selfie holding the document. For address verification, a recent utility bill or bank statement dated within the last three months is accepted. KYC reviews are typically completed within 24 hours on business days, and you will be notified by SMS once your account is fully verified.

Tap Forgot Password on the qjok login screen and enter the mobile number linked to your account. A password-reset SMS will arrive within seconds. Follow the link in the message, choose a new password of at least 8 characters mixing letters and numbers, and confirm it. If the SMS does not arrive within five minutes, check you entered the correct number and try again, or contact qjok support for manual assistance.

No — qjok strictly allows one account per person. Duplicate accounts are flagged during KYC review and payment processing. If a duplicate is detected, qjok may close the extra account, void any bonuses attached to it, and restrict payouts. If you accidentally created a second account, contact support immediately to have it resolved before it affects your standing.

To permanently close your qjok account, contact our support team via the in-account live chat and request closure. Before closing, withdraw any remaining real-money balance to your registered bKash or Nagad number — balances cannot be transferred once the account is closed. If you are closing because gambling has become a concern, we also recommend requesting self-exclusion, which prevents future re-registration.

Log in to qjok, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to add (minimum ৳200), confirm, and follow the on-screen bKash payment prompt on your phone. Funds typically appear in your qjok balance within one to three minutes of payment confirmation. Always send from the bKash number registered to your qjok account to avoid processing delays.

The minimum withdrawal on qjok is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers to BRAC Bank, Dutch-Bangla Bank, or other local banks. Standard verified accounts have no fixed maximum per transaction, though unusually large withdrawals may require additional verification. bKash and Nagad withdrawals are typically processed within one to twelve hours; bank transfers may take one to two business days.

bKash deposits on qjok are processed in real time and normally appear in your account within one to three minutes of payment confirmation. During peak periods, processing can take up to ten minutes. If your deposit has not appeared after fifteen minutes, do not send a second payment — contact qjok support with your bKash transaction reference number so the team can investigate and manually credit the amount if confirmed.

qjok charges no fees on deposits or withdrawals from its side. However, bKash, Nagad, Rocket, or your bank may apply their own standard transaction charges according to their published rates — these are outside qjok's control. To avoid surprises, check your payment app's current send-money fee before initiating a transaction. qjok always credits or debits the exact BDT amount shown in the cashier.

No. For fraud prevention, qjok only processes withdrawals back to the same payment method and number used for your deposit. If you deposited via a specific bKash number, your withdrawal must return to that same number. If you need to update your registered payment number, contact support with proof of ownership of the new number and allow up to 48 hours for the change to be reviewed and approved.

qjok offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, total wickets, first over runs, and player of the match. Live in-play betting is available on major matches. Supported tournaments include BPL, IPL, T20 World Cup, ICC Test series, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Odds update in real time during live matches.

Yes. All slot games on qjok use certified RNG technology provided by licensed studios including Pragmatic Play, Microgaming, and Spribe. RNG certification means every spin outcome is independently random and cannot be predicted or manipulated by any party. Each game's theoretical RTP percentage is displayed in the game information panel so you can review it before playing.

Yes. qjok is a mobile-first platform fully optimised for Android and iOS devices. No app download is required — simply open qjok.org in Chrome or Safari and the site adapts automatically to your screen. All game categories including live casino, cricket betting, slots, and crash games are available on mobile. A stable 4G or Wi-Fi connection is recommended for the smoothest live game experience.

The minimum bet on cricket markets at qjok is ৳50 per selection. Maximum stake limits vary by market type, match, and odds level and are shown next to each market when you place a bet. Major BPL and IPL matches typically carry higher maximum limits. Live in-play markets may have lower maximums than pre-match markets due to faster odds movement during the game.

Yes. qjok's live casino features real human dealers streaming in real time, powered by Evolution Gaming and Ezugi studios. Available tables include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Andar Bahar. The live lobby is open 24 hours a day, 7 days a week. Table bet limits range from ৳100 at entry-level tables to several thousand BDT in high-stakes rooms.

qjok offers a welcome bonus on your first qualifying deposit. The exact percentage and maximum BDT amount are displayed on the promotions page at the time you register — offers can vary by season and campaign. To claim the bonus, opt in during the deposit flow. The bonus is credited to your account immediately after your deposit clears and is subject to wagering requirements before it can be withdrawn.

The wagering requirement is the number of times you must bet the bonus amount before it converts to withdrawable cash. For example, a 20x requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets before requesting withdrawal. The specific multiplier for each promotion is shown on that promotion's terms page. Some game types may contribute at a different rate toward completing the rollover.

Yes. Free spin winnings on qjok are credited as bonus funds and must meet a wagering requirement before you can withdraw them as real money. The rollover multiplier is stated in the terms of the promotion that awarded the spins. Winnings from free spins are typically subject to a maximum cashout cap — always check the specific promotion terms before claiming free spins.

No. Bonus funds cannot be withdrawn until the full wagering requirement is met. However, you can forfeit the bonus at any time through your account settings if you prefer to withdraw your real-money balance without the bonus attached. Forfeiting a bonus cancels it entirely — the remaining bonus balance and any pending associated winnings are removed. Your real-money deposits are not affected by forfeiting.

Yes. qjok runs a loyalty program that rewards consistent real-money play across all game categories. Players earn points on every qualifying wager, which can be exchanged for bonus credits or used to unlock higher VIP tiers. Higher tiers come with benefits such as faster withdrawals, elevated deposit limits, dedicated account management, and exclusive reload bonuses. Full tier details are in the promotions section of your account.

qjok uses industry-standard SSL encryption to protect all data transmitted between your device and our servers, keeping your personal details and payment information secure. Player accounts are protected by SMS-based two-factor verification. All game outcomes are determined by certified RNG systems that cannot be manipulated. qjok is committed to transparent terms, fair play, and prompt payment across all products.

The minimum age to register and play on qjok is 21 years old. This applies to all players in Bangladesh regardless of game type. Age is verified during the KYC process using a valid NID, passport, or driving licence. Any account found to belong to a person under 21 will be closed immediately and any winnings forfeited in line with qjok's Terms and Conditions.

Deposit limits and time-out periods can be set directly in your account settings under the Responsible Gaming section — no need to contact support. Reductions take effect immediately; increases have a 24-hour cooling-off period to prevent impulsive changes. If you need a self-exclusion period of six months or longer, contact our support team via live chat and the request will be actioned as a priority.

If gambling is negatively affecting your finances, relationships, or wellbeing, act immediately. Use qjok's self-exclusion tool by contacting support through live chat to close your account for at least six months. Consider speaking with a trusted friend or family member. Recognising and acting on the problem early significantly improves outcomes. Our support team can also point you toward available counselling and helpline resources in Bangladesh.

qjok customer support is available 24 hours a day, 7 days a week. The quickest way to reach the team is through the live chat feature inside your account dashboard. You can also email us at [email protected] — responses are typically provided within a few hours. Support covers all topics: account issues, payment queries, bonus questions, technical problems, and responsible gaming requests.