qjok Responsible Gaming

Our Commitment to Responsible Gaming

At qjok, responsible gaming is not a policy checkbox — it is a core part of how we operate. We genuinely believe that a healthy, enjoyable gaming environment is better for everyone: it keeps players safe, builds long-term trust, and creates a platform where Bangladesh players can engage with confidence. Every feature, every limit, and every tool described on this page exists because we take player wellbeing seriously.

qjok provides a suite of responsible gaming tools directly within your account settings. These tools are available to all registered players at any time, free of charge. You do not need to contact support to activate most of them — they are self-service by design, so you can act quickly whenever you feel the need to manage your gaming activity. We also encourage players to review their activity regularly and to be honest with themselves about whether gaming remains a positive experience.

Responsible Gaming Tools

The following tools are available to every qjok account holder. Access them through your account settings at any time. Where indicated, a cooling-off period may apply before a limit or restriction takes effect — this is standard practice to ensure limits are considered, not impulsive.

21+ Age Requirement

qjok takes underage gambling extremely seriously. Every account registration is subject to age verification, and qjok reserves the right to request identity documents at any point during the account's lifetime. If a player is found to be under the age of 21, their account will be immediately closed, any winnings will be forfeited, and any real-money balance (excluding bonuses) will be returned to the payment method used for deposit.

If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing the qjok Platform, please contact our support team immediately. We can investigate and take swift action. We also recommend using device-level parental controls to prevent access to gambling websites by minors in your household.

Our Responsible Gaming Principles

Warning Signs of Problem Gambling

Problem gambling can develop gradually, and it is not always obvious when a hobby has crossed a line. The following are common warning signs that gambling may no longer be a healthy recreational activity. If you recognise several of these signs in yourself or someone you know, it is important to seek help promptly.

• Gambling with money intended for essential expenses such as rent, food, utilities, or family needs
• Lying to family members or friends about how much time or money is spent on gambling
• Feeling unable to stop or reduce gambling despite wanting to do so
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost
• Gambling causing significant stress, anxiety, depression, or mood changes
• Neglecting work, studies, family responsibilities, or personal health due to time spent gambling

Recognising these signs in yourself is a sign of strength, not weakness. qjok encourages any player who identifies with these patterns to use the self-exclusion or time-out tools immediately and to reach out to our support team for guidance on additional resources available in Bangladesh.

Tips for Healthy Gaming Habits

Even if you do not currently experience any problems with gambling, building healthy habits from the start is the best way to keep gaming enjoyable long-term. Here are some practical tips that qjok recommends to all players in Bangladesh.

Need Help? Contact qjok Support

If gambling is no longer enjoyable, is causing stress, financial hardship, or relationship problems, please do not wait. Acting early gives you the best chance of getting back in control quickly. qjok's support team can assist you with activating responsible gaming tools, processing a self-exclusion request, or pointing you toward relevant support resources available to players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

You can also read our Terms and Conditions and Privacy Policy for more information on how qjok manages your account data and enforces our responsible gaming commitments. For more general information, visit our FAQ page.