Legal Document

qjok Privacy Policy

Your privacy matters to us. This policy explains what data qjok collects, why we collect it, how we protect it, and the rights you have over your personal information.

Last Updated: January 2026

Introduction

This Privacy Policy ("Policy") describes how qjok ("qjok", "we", "us", "our") collects, uses, stores, and discloses personal information about individuals ("you", "your") who register for or use the qjok Platform, including the website and all associated services. By registering an account or using the qjok Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

This Policy applies to all personal information collected through the qjok Platform, including information provided during registration, during account use, during payment processing, and through your interactions with the Platform's features. This Policy should be read alongside the qjok Terms and Conditions, which govern your use of the Platform more broadly. If you do not agree with the practices described in this Policy, you must not use the qjok Platform.

Our Privacy Commitments

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SSL Encryption
All data transmitted between your device and qjok is protected by SSL encryption
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No Data Selling
qjok does not sell, rent or trade your personal information to third parties for marketing
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Transparency
We clearly explain what data we collect, why we collect it, and how long we keep it
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Your Rights
You may request access to, correction of, or deletion of your personal data at any time

1. Information We Collect

qjok collects personal information through several means: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information obtained from third parties where necessary to verify your identity or process payments. The categories of personal information we collect are described below.

Category 1.1
Registration Information
When you register a qjok account, we collect your name, date of birth, mobile phone number, and any other details you provide at the point of registration. This information is required to create and maintain your account, verify your eligibility to use the Platform, and comply with our legal obligations. Providing false registration information is a breach of our Terms and Conditions.
Category 1.2
Identity Verification (KYC) Information
As part of our Know Your Customer (KYC) process, qjok may request copies of government-issued identification documents such as your National ID card or passport. We may also request confirmation of your mobile banking account (for example, your bKash or Nagad account number) to verify that the payment method you are using belongs to you. KYC documents are stored securely and are used only for identity verification and fraud prevention purposes.
Category 1.3
Transaction and Gaming Activity Data
qjok automatically records details of all deposits, withdrawals, bets placed, games played, bonuses received, and other transactions conducted through your account. This data is used to maintain accurate account records, resolve disputes, detect fraudulent activity, and meet our legal and regulatory obligations. Transaction records are retained for a minimum period of five years from the date of the transaction.
Category 1.4
Device and Technical Information
When you access the qjok Platform, we automatically collect technical information including your IP address, device type, operating system, browser type and version, mobile network operator, and session timestamps. We also collect information about your interactions with the Platform such as pages visited, features used, and session duration. This information is used for security monitoring, fraud detection, and improving the performance of the Platform for Bangladesh users.

2. How We Use Your Information

qjok uses the personal information we collect for the following purposes. All processing of personal information by qjok is carried out on one or more of the following lawful bases: performance of a contract with you, compliance with a legal obligation, or pursuit of our legitimate business interests where those interests do not override your fundamental privacy rights.

  • To create, verify and maintain your qjok account, including processing deposits, withdrawals, and bonus allocations.
  • To verify your identity and age in accordance with our Terms and Conditions and applicable law, including conducting KYC checks.
  • To detect, investigate and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform.
  • To provide customer support and respond to your queries, complaints, and account requests.
  • To personalise your experience on the Platform, including displaying relevant promotions and content based on your gaming history and preferences.
  • To send you service communications related to your qjok account, including transaction confirmations, security alerts, and updates to our Terms or this Policy.

qjok does not use your personal information for unsolicited direct marketing without your consent. If you receive promotional communications from qjok that you did not request, please contact our support team via the in-account support channel to update your communication preferences.

3. Payment Data and KYC

Financial transactions at qjok are processed in Bangladeshi Taka (BDT) through third-party payment providers including bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, your transaction is routed through these providers using their own secure payment infrastructure. qjok does not store your full bKash PIN, Nagad PIN, or any other mobile banking authentication credentials. We receive only the transaction confirmation and reference data necessary to credit or debit your qjok wallet.

KYC Data Handling
Identity documents submitted as part of the KYC process are stored on encrypted servers accessible only to authorised qjok compliance personnel. These documents are used exclusively for identity verification, age verification, and fraud prevention. KYC documents are not shared with third parties except where required by applicable law or regulatory authority. Documents are retained for a minimum period of five years from account closure in accordance with standard financial compliance practice.

If your KYC verification is unsuccessful or you choose to close your qjok account, we will securely delete your KYC documents within a reasonable timeframe after the mandatory retention period has expired, provided there is no outstanding dispute, regulatory inquiry, or legal hold on your account. You may request confirmation of the deletion of your KYC documents by contacting qjok support.

4. Sharing Your Information

qjok does not sell, rent, or trade your personal information. We share personal information with third parties only in the limited circumstances described below. All third parties with whom we share personal data are required to handle that data securely and in accordance with applicable privacy obligations.

Sharing 4.1
Payment Providers
To process your deposits and withdrawals, qjok shares the transaction reference and account confirmation data necessary to complete the payment with the relevant payment provider (bKash, Nagad, Rocket, or other supported providers). We share the minimum data necessary for each transaction. Payment providers process this data under their own privacy policies, which we encourage you to review.
Sharing 4.2
Game Providers
Games on the qjok Platform are provided by third-party game studios including Evolution Gaming, Pragmatic Play, JILI, Ezugi, NetEnt, Microgaming, and Spribe. To enable you to play these games, a session token and anonymous game history identifier are shared with the relevant provider. We do not share your name, mobile number, or financial details with game providers. Game providers may log gameplay data under their own data retention policies.
Sharing 4.3
Legal and Regulatory Authorities
qjok may disclose personal information to law enforcement agencies, regulatory authorities, or other official bodies where required to do so by applicable law, court order, or other binding legal process. We will notify you of any such disclosure where we are legally permitted to do so. We may also disclose information to relevant authorities where we reasonably believe disclosure is necessary to prevent or investigate fraud, money laundering, or other illegal activity.
We Never Sell Your Data
qjok does not sell, rent, license, or otherwise transfer your personal information to any third party for that party's own marketing or commercial purposes. We share data only as described in this Section 4, and only to the minimum extent necessary for the stated purpose.

5. Cookies and Tracking Technologies

qjok uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device by your browser. The following types of cookies are used on the qjok Platform:

  • Essential cookies — required for the Platform to function correctly, including session authentication, account security, and payment flow continuity. These cannot be disabled without affecting core Platform functionality.
  • Functional cookies — used to remember your preferences such as language selection and display settings, so the Platform behaves consistently across sessions.
  • Analytical cookies — used to collect anonymised data about how users interact with the Platform, including pages visited and features used. This data helps us improve the Platform's performance and user experience for Bangladesh players.
  • Security cookies — used to detect and prevent fraudulent access attempts, including anomalous login behaviour and unusual transaction patterns.

You may control cookie behaviour through your mobile browser settings. Disabling essential cookies may prevent you from logging in or using certain features of the qjok Platform. qjok does not currently support a cookie preference centre; adjusting cookies is done through your device's browser settings.

6. Data Retention

qjok retains your personal information for as long as your account is active and for a period thereafter as required to meet our legal, regulatory, and business obligations. Specifically: registration and account data is retained for a minimum of five years from the date of account closure; transaction and gaming activity data is retained for a minimum of five years from the date of each transaction; KYC and identity verification documents are retained for a minimum of five years from account closure; and technical log data is retained for a shorter period of up to 12 months unless required for an ongoing security investigation or legal proceeding.

When personal information is no longer required for the purpose for which it was collected, and the applicable mandatory retention period has expired, qjok will securely delete or anonymise that information. Where full deletion is not technically feasible (for example, data stored in encrypted backup archives), qjok will isolate and protect that data from further active use until deletion is possible.

7. Your Rights Over Your Personal Data

Subject to applicable law and any overriding legal obligations that qjok may have, you have the following rights in respect of your personal information held by qjok. To exercise any of these rights, please contact qjok support through the in-account support channel. qjok will respond to valid requests within a reasonable timeframe.

Right 7.1
Right of Access
You have the right to request a copy of the personal information that qjok holds about you. We will provide this information in a structured, commonly used format. We may require you to verify your identity before processing an access request. We will not charge a fee for the first access request in any 12-month period; subsequent requests within the same period may be subject to a reasonable administrative charge.
Right 7.2
Right of Correction
If any personal information that qjok holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings. For corrections that require manual intervention by qjok (such as corrections to your registered name or date of birth), please contact qjok support with documentary evidence of the correct information.
Right 7.3
Right of Deletion
You may request deletion of your personal information by closing your qjok account and submitting a deletion request to qjok support. qjok will action your request subject to any mandatory data retention obligations under applicable law. Where we are required by law to retain certain data for a specified period (for example, transaction records required for regulatory compliance), we will retain that data for the minimum required period and then delete it securely.
Right 7.4
Right to Withdraw Consent
Where qjok processes your personal information on the basis of your consent (for example, for optional promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. You may withdraw consent for promotional communications by contacting qjok support or by updating your communication preferences in your account settings.

8. Data Security

qjok implements technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and the Platform, encryption at rest for sensitive stored data including KYC documents and account credentials, access controls limiting personnel access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.

Despite these measures, no system of data security is impenetrable. In the event of a data security incident that materially affects your personal information, qjok will notify you through your registered account contact details within a reasonable timeframe. You can help protect your account by using a strong, unique password, never sharing your login credentials with anyone, and contacting qjok support immediately if you suspect unauthorised access to your account.

9. Minors and Age Verification

The qjok Platform is strictly for individuals aged 21 and above. qjok does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal information has been collected from a person under 21, we will close that account, return any eligible balance, and delete the associated personal information without delay. If you are a parent or guardian and believe that a person under your care has registered at qjok, please contact our support team immediately so we can investigate and take appropriate action.

10. Changes to This Privacy Policy

qjok reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this document. Where a change materially affects how we process your personal information, we will endeavour to notify you via your registered account contact details before the change takes effect. Your continued use of the qjok Platform after any update to this Policy constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how qjok protects your personal information. If you have any questions about this Policy or about how qjok handles your personal data, please contact our support team through the in-account support channel. This Policy was last reviewed and updated in January 2026.

Contact Us About This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal information qjok holds about you, please contact our support team. All privacy-related enquiries are handled by qjok's support team and will be responded to within a reasonable timeframe. Our support email address is listed below for your reference.

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Support Email [email protected]

Have Questions About Your Privacy?

Browse our FAQ for quick answers, or learn more about qjok on our About Us page.

Read the FAQ About qjok

21+ only. Please play responsibly.